Refund & Cancellation Policy

Refund & Cancellation Policy

At Self Investment (by Amarpali Services Limited), we strive to provide a seamless digital payment and investment experience. This policy outlines the conditions under which refunds are processed for transactions made via the Self Investment App in RBI guidelines.

1. Refunds

• Within 48 Hours: You may request a refund directly through the App "Order History." processes these requests within 1–4 business days.
• After 48 Hours: Refund requests must be sent to our support team at support@amarpali.in. These are granted at our discretion based on technical failure or non-delivery of service.

2. Transaction Failures

• Failed Transactions: If money is debited from your bank account but not reflected in your Self Investment App, the amount is usually auto-refunded by your bank within 5–7 working days (as per NPCI/RBI UPI guidelines).
• Accidental Investment: Investments are generally non-refundable once the balance is credited. However, users can withdraw their "Withdrawable Balance" back to their verified linked bank account, subject to standard processing fees and KYC verification.

3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Transactions completed successfully and Investment shows Success in your account.
• You cannot take refund, you can withdraw.
• Cases where a user is found to be violating our Terms of Service (e.g., fraudulent activity).

4. How to Request a Refund?

To initiate a request for transactions, please provide:

1. Transaction ID
2. Date of Transaction
3. Reason for Refund
4. Registered Mobile Number

Send these details to Support@amarpali.in. Our team will acknowledge your request within 24 hours and provide a resolution within 7–10 business days.

5. Grievance Redressal

In accordance with the RBI Integrated Ombudsman Scheme, if your concern is not resolved within 30 days, you may escalate the matter to our Nodal Officer at Amarpali.legal@gmail.com.